Refunds & Returns Policy
Last updated: 16 September 2026
This Refunds & Returns Policy explains how Bargain Flooring handles return requests, cancellations, refunds, faulty goods, damaged goods and incorrect items.
Please read this policy together with our Terms of Sale and Delivery, Collection & Returns Policy.
Nothing in this policy is intended to exclude, limit or restrict rights that customers may have under applicable Irish consumer law.
1. Before you order
Please check the following carefully before placing an order:
Product name, range, colour, finish and specification.
Quantity required, including an appropriate allowance for cuts, waste and future repairs.
Required underlay, moisture barrier, adhesives, skirtings, profiles, trims, stair nosings and other accessories.
Suitability for the intended room, subfloor, moisture conditions, underfloor heating and expected traffic.
Delivery address, Eircode, site access and contact details.
Flooring shade, grain, pattern, texture, finish and batch may vary. Product photographs, room images, samples and digital visualisation tools are guides only. We recommend viewing a physical sample and confirming product suitability before ordering.
2. Special-order products
Many flooring products, accessories, colours, quantities and batches are ordered specifically from suppliers for individual customers. These are described as special-order products.
Special-order products are normally non-returnable and non-refundable once Bargain Flooring has placed the order with the supplier. This includes products ordered to a particular colour, range, size, quantity, batch or customer requirement.
This does not affect your rights if products are faulty, damaged, incorrectly supplied, not as described, or where another statutory consumer right applies.
Before we place a special order, you are responsible for confirming that the product, colour, quantity, specification, accessories, delivery details and suitability are correct.
3. Requesting a return
Do not return products, arrange collection, or send goods back without first receiving written approval from Bargain Flooring.
To request a return, contact:
Bargain Flooring
Email: info@bargainflooring.ie
Telephone: +353 86 227 6699
Please provide:
Your name and contact details.
Order number or invoice number.
Product name and quantity.
Reason for the return request.
Clear photographs of the goods and packaging, where relevant.
Whether the goods have been delivered, collected, opened, cut, installed or used.
We will review the request and confirm in writing whether a return is accepted, whether collection can be arranged, and any charges that may apply.
4. Eligible returns accepted by agreement
Where Bargain Flooring agrees in writing to accept a return of eligible goods, products must be:
Unused, uncut, unopened and complete.
In the original packaging.
Dry, clean, safely stored and protected from damage.
In resaleable condition.
Available for inspection or collection at the agreed time.
Returned with any supplied accessories, documentation or packaging.
Return acceptance is not guaranteed. It depends on the product, supplier terms, product condition, batch, order type and whether the goods can be resold.
5. Return costs and restocking charges
Where a return is accepted by Bargain Flooring and permitted by applicable law, the following charges may be deducted from any refund or payable by the customer:
A 20% restocking charge.
A €50 collection charge per pallet, where applicable.
A €50 failed-collection charge if goods are not ready, available, safely packaged or accessible at the agreed collection time.
Supplier, carrier, delivery, collection, warehouse, handling, storage, administration or other reasonable direct costs already incurred.
Any cost resulting from damage, missing packaging, opened packs, non-resaleable condition, alteration, cutting, installation or use.
The applicable charges will be confirmed before collection or return arrangements are made, where reasonably possible.
6. Cancellation before supplier order
If you contact Bargain Flooring before an order has been placed with the supplier, we will assess whether the order can be cancelled.
Where an order has not been accepted or no supplier cost has been incurred, a full refund may be available.
Where supplier processing, handling, delivery, administration or payment costs have already been incurred, any refund may be reduced by reasonable direct costs, subject to applicable consumer law.
Once a special-order product has been ordered from the supplier, cancellation may not be possible.
7. Faulty, damaged or incorrect goods
If products are faulty, damaged, incorrectly supplied, or materially different from the confirmed order, contact Bargain Flooring as soon as possible.
Please email info@bargainflooring.ie or call +353 86 227 6699 with:
Your order or invoice number.
A description of the issue.
Clear photographs of the products, packaging and labels.
Details of whether the products have been fitted, cut, opened, altered or used.
Do not install, cut, alter, dispose of or continue using products that you believe may be faulty or incorrectly supplied before you have contacted Bargain Flooring, unless necessary to prevent immediate damage or danger.
We may need to inspect the products, review photographs, contact the supplier or arrange an independent assessment before deciding the appropriate remedy.
Where products are confirmed to be faulty, damaged, incorrectly supplied or not as described, we will provide the remedy required by applicable law. This may include repair, replacement, price reduction or refund, depending on the circumstances.
8. Refund method and timing
Approved refunds will normally be made using the original payment method.
Refund timing depends on the circumstances, including whether goods must be inspected, collected, returned to a supplier, assessed for resaleable condition or verified as faulty, damaged or incorrectly supplied.
Where a refund is due, Bargain Flooring will process it within a reasonable period and in accordance with applicable consumer law.
9. Delivery-related charges
Delivery, collection and redelivery arrangements are governed by our Delivery, Collection & Returns Policy.
Please note:
Direct delivery to a home or site is available from €75 and must be confirmed before supplier dispatch.
A €35 Small-order Handling & Warehouse Fulfilment charge may apply to online supply orders.
A €50 redelivery charge and other reasonable direct costs may apply where delivery fails because nobody is present, access is unsuitable, details are incorrect or goods cannot be delivered for reasons outside Bargain Flooring’s control.
10. Your statutory rights
This policy does not affect your statutory rights.
If you are a consumer and believe your rights have not been met, please contact Bargain Flooring first so that we can try to resolve the matter promptly. You may also seek independent consumer advice from the Competition and Consumer Protection Commission or Citizens Information.
11. Contact
Bargain Flooring
Michael Bitto
102 Clon Brugh House
Aikens Village
Sandyford
Dublin 18
D18 RW29
Ireland
Email: info@bargainflooring.ie
Telephone: +353 86 227 6699
Website: www.bargainflooring.ie