Refund Policy
Delivery, Collection & Returns
Last updated: 15.9.2026
Delivery and collection summary
A €35 Small-order Handling & Warehouse Fulfilment charge applies to online supply orders unless confirmed otherwise in writing.
Direct delivery to a home or site is available from €75 and is confirmed before the supplier order is placed.
A €50 redelivery charge may apply where delivery cannot be completed because the customer is unavailable, access is unsuitable, or delivery details are incorrect.
Collection is by appointment only and is subject to the applicable handling and warehouse-fulfilment charge.
Customers must check product, quantity, colour, batch, access and delivery details before ordering.
This Refunds & Returns Policy explains the process for return requests, cancellations, faulty goods, incorrect goods and refunds. It should be read with our Terms of Sale and Delivery, Collection & Returns Policy. Nothing in this policy limits your statutory rights where goods are faulty, not as described or supplied incorrectly.
1. Ordering and pricing
Bargain Flooring supplies flooring products, accessories and related services to customers in Ireland. Product prices shown on this website are for materials only unless we expressly state otherwise in writing.
Every order is subject to stock availability, product availability, supplier confirmation, payment authorisation and acceptance by Bargain Flooring. We reserve the right to contact you before processing an order where delivery arrangements, product availability, quantities, product specification, pricing, site access, or any other order detail requires clarification.
A contract for the supply of goods is formed only when we confirm acceptance of your order in writing.
2. Small-order handling and warehouse fulfilment
A €35 Small-order Handling & Warehouse Fulfilment charge applies to online supply orders unless we confirm otherwise in writing.
This charge contributes to supplier order processing, warehouse fulfilment, administration, order coordination and related costs. It is not solely a delivery charge and may apply whether products are delivered or collected.
For larger orders, installation projects, or tailored quotations, delivery and fulfilment costs may be quoted separately or included within the agreed project quotation. Any waiver, reduction or credit must be confirmed by Bargain Flooring in writing before the order is placed.
3. Direct delivery to home or site
Direct delivery from a supplier warehouse to a customer home, workplace or site is available from €75, subject to:
Delivery location and Eircode.
Product type, quantity, weight, pack or pallet requirements.
Supplier delivery route and availability.
Safe, practical site access.
A suitable person being available to receive the goods.
Any additional handling, access, timing or redelivery requirements.
The final delivery charge will be confirmed before Bargain Flooring places the order with the supplier. Delivery dates are estimates only and are not guaranteed unless expressly agreed in writing.
Customers must provide an accurate delivery address, contact telephone number and Eircode. Any change to delivery details after an order has been placed may result in additional charges.
4. Delivery access and receipt of goods
Customers are responsible for ensuring that delivery access is safe, clear and suitable for the size and weight of the order. This includes suitable vehicle access, unloading access, parking arrangements, access to the delivery point, and safe indoor dry storage after delivery.
Unless agreed otherwise in writing, deliveries are made to the nearest safe and accessible point at the property or site. Drivers and carriers are not required to carry flooring products upstairs, through unsafe access routes, or into rooms within a property.
A responsible person aged 18 or over must be present to receive and inspect the goods at the agreed delivery time.
Please inspect packaging and visible product condition on delivery. If goods are visibly damaged, missing or incorrect, note this with the carrier where possible and notify Bargain Flooring as soon as possible, preferably within 24 hours, with photographs and your order number.
5. Failed delivery and redelivery
If a delivery cannot be completed because nobody is present, access is unavailable or unsafe, the address details are incorrect, the customer requests a change after dispatch, or the delivery is otherwise unsuccessful for reasons outside Bargain Flooring’s control, a €50 redelivery charge may apply. Additional carrier, supplier, storage or handling charges may also be passed on where incurred.
We will notify you of any applicable charge before arranging a further delivery where reasonably possible.
6. Collection by appointment
Collection is available only where confirmed by Bargain Flooring in advance and is subject to an appointment.
A €35 order processing and warehouse-fulfilment charge applies to collection orders unless we confirm otherwise in writing. This charge covers supplier ordering, warehouse fulfilment, administration and collection coordination; it is not a delivery charge.
Customers collecting goods are responsible for checking that their vehicle is suitable for the size, length, weight and safe transport of the products. Once goods have been collected, they must be transported, handled and stored safely and in accordance with product guidance.
7. Product checks before ordering
Customers are responsible for checking before ordering:
Product name, range, colour and finish.
Product specification and suitability for the intended room or use.
Quantity required, including a suitable allowance for cuts, waste, future repairs and matching.
Required underlay, moisture barrier, adhesives, skirtings, trims, profiles, stair nosings and other accessories.
Subfloor condition, moisture requirements and installation method.
Colour and batch consistency where relevant.
Images, samples and digital displays are indicative only. Flooring can vary in shade, pattern, texture and batch. We strongly recommend seeing a physical sample and confirming suitability before you place an order.
8. Special-order and made-to-order products
Many flooring products, accessories, colours, quantities and batches are ordered specifically from suppliers for individual customers. These are described as special-order products.
Special-order products are generally non-returnable and non-refundable once the order has been placed with the supplier, except where goods are faulty, damaged, or supplied incorrectly, or where your statutory consumer rights require otherwise.
Before ordering, please ensure that you have confirmed the correct product, colour, quantity, specification, accessories and delivery requirements.
9. Returns and cancellations
If Bargain Flooring agrees in writing to accept a return of eligible, unopened and resaleable goods, the following may apply:
A 20% restocking charge.
A collection charge of €50 per pallet, where applicable.
A €50 failed-collection charge if collection cannot be completed because goods are unavailable, incorrectly packaged, inaccessible, or not ready at the arranged time.
Any delivery, collection, supplier, carrier, storage or administration costs incurred by Bargain Flooring.
Returned goods must be unopened, unused, undamaged, complete, in original packaging, dry, safely stored and in a resaleable condition. Return acceptance is not guaranteed and must be approved by Bargain Flooring in writing before goods are sent or collected.
This returns policy does not limit your statutory rights where goods are faulty, not as described, or supplied incorrectly.
10. Faulty, damaged or incorrect goods
If you believe products are faulty, damaged or incorrectly supplied, contact Bargain Flooring promptly at info@bargainflooring.ie or on telephone number 0862276699. Please provide your name, order number, product details, a description of the issue and clear photographs.
Do not install, cut, alter or dispose of products you believe may be faulty or incorrect without first contacting us, unless necessary to prevent immediate damage or danger. Installation of a product may affect the assessment of certain claims where an issue should reasonably have been identified before fitting.
11. Consumer rights
Nothing in this policy is intended to exclude, restrict or limit rights that customers may have under applicable Irish consumer law.
For information about your consumer rights, contact the Competition and Consumer Protection Commission or Citizens Information.
12. Contact
Bargain Flooring
Michael Bitto
Email: info@bargainflooring.ie
Telephone: +353 86 227 6699
Website: www.bargainflooring.ie